Volunteers and Participants
If you are going to be late for a program or absent altogether, it is imperative you contact us as soon as possible to let us know.
The Participant/Volunteer Hotline is 845-669-8102.
It is a dedicated answering machine in the Pegasus Farm tack room, and it is checked regularly throughout the day by our staff. If you are calling us on the same day you are scheduled to be at Pegasus (any chapter), please do not call the Pegasus Farm main office, the host chapter or an individual staff member to tell us you will be late to or absent from program. Contact the Hotline directly, and the message will be relayed to the appropriate staff member(s).
As we discussed at orientation, when you agree to be a program or barn volunteer, that means a participant and/or a horse is depending on you and awaiting your arrival. Thank you for making this commitment to our mission and taking it seriously.
We realize unexpected delays and emergencies come up from time to time. If that happens, all we ask is that you let us know as soon as possible so we are able to make other arrangements.
Before you arrive for program, a team of staff members and volunteers have worked hard to make sure your horse is ready for your lesson. Your horse has also spent at least a half-hour getting dressed and warming up, just for you.
We realize unexpected delays and emergencies come up from time to time. If that happens, all we ask is that you let us know as soon as possible so we are able to reassign your volunteer(s) and allow your horse to get untacked and return to its stall or paddock.
Just a reminder that our participant policy states we will return your unmounted horse to the barn 10 minutes after the scheduled start of program. If a rider arrives after that point, please note there will not be enough time left in the class to tack up the horse again and mount the rider. It would also create a safety issue for the instructor to take attention away from the other riders while mounting a late participant in the middle of a lesson.
These policies are in place to ensure the safety of all concerned and reflect our PATH Intl. accreditation guidelines. Thank you in advance for your understanding and cooperation.